Subscriber Ticket Exchange
Only subscribers can exchange their tickets!
Subscriber tickets may be exchanged free of charge, once per production, subject to ticket availability. (Flex Pass subscribers may not exchange their tickets). If you are unable to attend your scheduled performance, you may exchange them for another date for the same show up to 48 hours before the start time of your performance:
On-line: Use the form below. We will confirm the exchange by return e-mail.
By E-Mail: E-mail us at least 48 hours in advance of the performance you cannot attend at indicating your name, the performance date you currently have tickets for and the performance you wish to change to. We will confirm the exchange.
By Mail: Mail your tickets to us at least one week in advance of the performance you cannot attend. Please include a note indicating your name, the performance date you would prefer, and a phone number. Tickets can be mailed to: Penguin Rep Box Office, P.O. Box 91, Stony Point, New York 10980-0091.
By Fax: Our fax machine is on most of the time except during performances. Simply make a photocopy of your tickets, include on the photocopy your name, phone number and the performance you wish to change to, and fax at least 48 hours in advance of the performance you cannot attend to: (845) 786-3638.
Sorry, no exchanges will be made over the telephone.